Q: How do you charge?
A: We charge by weight using scale equipped trucks. This allows us to weigh material directly at your home or business, providing a level of transparency that the volume based alternative just can’t match.
Q: How accurate are the truck scales?
A: Our scales are certified by Measurement Canada and weigh material with over 99% accuracy!
Q: What if my material is wet/heavy?
A: Although ‘pricing by weight’ may seem like a negative when it comes to material that is wet/heavy, the reality is that all removal companies take weight into consideration to cover the cost of disposal. Our on-board truck scales allow us to be up front about how we calculate these costs instead of guessing based on volume.
Q: Do you charge extra for on-site loading and sorting?
A: Absolutely not. We do all the sorting, loading and clean-up for you at no additional cost. Our pricing also includes all travel, disposal and recycling fees, making the disposal process refreshingly straightforward.
Q: Where does my junk end up?
A: Items are sorted for proper disposal, recycle, or donation whenever possible, keeping unnecessary material out of the landfill.
Q: What if I only have one item?
A: No problem! Whether you have a little, or a lot, we can handle almost anything you’d like removed.
Q: What time will the crew arrive?
A: Appointments are scheduled within a 2 -hour time window for arrival. Your truck crew will also provide a 20 minute heads up call prior to showing up.
Q: Do I need to be present at the time of pick-up?
A: Nope! Our truck teams can confirm visit details, estimate the weight of your material and accept payment, all over the phone. We’ll even email you a receipt when we’re finished.
Q: How far in advance do I need to book?
A: If you’re looking for a specific day & time, we recommend booking at least 2-3 days in advance.
Q: Are you insured?
A: Yes! Atlas Junk has full liability and WCB coverage so you can feel comfortable with our team working in your home or at your business.
Q: What forms of payment do you accept?
A: We can accept Debit, Visa, MasterCard, American Express or cash on site. Email invoicing is also available for commercial clients.